- Contractual Necessity:
We process your information when it’s essential to fulfill a contract with you, or to take steps at your request before entering into a contract. This applies when you purchase our services, create an account, or agree to our service terms. - Consent:
We provide AI Support and Web Design for professionals and small businesses that may have felt the pricing of these was beyond them. Both AI support starts from as little as £30 per month, and a fully functional business website starts from £50 per month. Our web design services include keeping existing websites up to date and making any changes you are unable to do yourself. - Legitimate Interests:
We may process your data where we have a legitimate business interest, provided your rights and freedoms do not override these interests. This includes activities such as:- Improving and personalizing our services and website.
- Protecting against fraudulent or unauthorized transactions.
- Maintaining administrative records.
- Responding to your inquiries and communications.
- Protecting and asserting our legal rights.
- Legal Obligation:
In some cases, we process your information to comply with our legal obligations, such as tax regulations or responding to valid legal requests and court orders.
- Information You Provide to Us: This includes data you voluntarily give us, such as:
- Account information: Your name, email address, and any password you set.
- Profile details: Any job title or company name you choose to provide.
- Payment information: Details necessary for invoicing and processing transactions (e.g., billing address).
- Communications: Records of your interactions with our support team or through feedback forms.
- Survey responses: Data collected when you participate in our surveys.
- Job application details: Information provided if you apply for a position with us.
- Information Collected Automatically: When you visit our website, certain data is automatically collected using cookies and similar technologies. This includes:
- Log data: Your IP address, browser type, pages visited, and time spent on our site.
- Device information: Operating system and unique device identifiers.
- Location information: General geographical data (e.g., country or city).
- Usage information: Details about how you use our website features and services.
- Providing Our Services:
- Creating and managing your user account.
- Processing transactions and fulfilling service requests.
- Offering customer support and responding to your inquiries.
- Personalizing your service experience.
- Improving Our Services:
- Analyzing usage patterns to enhance website functionality and service offerings.
- Conducting research and development to innovate.
- Identifying and resolving technical issues (debugging).
- Usage information: Details about how you use our website features and services.
- Marketing and Communications:
- Sending you updates about new features, products, or special offers.
- Providing news and information that we believe might be of interest to you.
- Measuring the effectiveness of our marketing campaigns. You can opt-out of these communications at any time.
- Security and Compliance:
- Verifying your identity to prevent unauthorized access.
- Detecting and preventing fraud and other illicit activities.
- Complying with legal and regulatory obligations.
- Enforcing our Terms and Conditions and other policies.
- Service Providers: We collaborate with trusted third-party service providers who assist us in operating our business. These may include:
- Payment processors.
- Cloud hosting and infrastructure providers.
- Customer support and communication systems.
- Analytics providers (like Google Analytics).
- Email and marketing automation services. All such service providers are contractually bound to maintain the confidentiality and security of your personal information and to use it only for the purposes for which we disclose it to them.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., government agencies, courts).
- Protection of Rights: We may disclose information when we believe it’s necessary to protect and defend the rights, property, or safety of Chipfixers Infotech, our users, or others.
- With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.
- Transferring data to countries deemed to provide an adequate level of protection by relevant authorities.
- Implementing standard contractual clauses or other legal mechanisms approved by data protection authorities.
- Ensuring third-party service providers are certified under approved data transfer frameworks (e.g., Data Privacy Framework for US-based providers).
- Obtaining your explicit consent for specific transfers where necessary.
- Right to Access: You can request copies of the personal data we hold about you.
- Right to Rectification: You can request that we correct any information you believe is inaccurate or complete incomplete information.
- Right to Erasure (Right to be Forgotten): You can request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, in a commonly used, machine-readable format.
- Right to Object to Processing: You can object to our processing of your personal data under certain conditions, particularly when based on legitimate interests or for direct marketing.
- Rights Related to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects concerning you.
- SSL Encryption: Our website uses Secure Sockets Layer (SSL) certificates to establish an encrypted connection between your browser and our servers, protecting any data you transmit. You can verify this by looking for a padlock symbol in your browser’s address bar.
- Internal Protocols: We maintain strict internal policies and procedures for data access and handling.
- Data Breach Procedures: We have established protocols to address any suspected personal data breaches, and we will notify you and any applicable regulatory authorities if legally required.
- Account information: Retained as long as your account is active, plus a reasonable period thereafter to facilitate service provision and meet legal requirements.
- Transaction data: Retained for a minimum of 7 years to comply with tax and accounting regulations.
- Communication records: Retained for approximately 2 years for customer service improvement.
- Marketing preferences: Retained until you opt-out or withdraw consent.