Need a Helping Hand?
Support Enhancements: Flexible Help When You Need It
At Chipfixers Infotech, we understand that reliable support is crucial for your success. That’s why we’re enhancing our support services to provide you with flexible, responsive assistance whenever you need it. Our expanded support options and dedicated team are here to ensure your operations run smoothly, minimizing downtime and maximizing your productivity. Partner with us for expert guidance and timely solutions that keep you ahead.
24/7 Business Continuity: Choose Your Perfect IT Support & Never Miss a Beat!
At Chipfixers Infotech, we understand that “standard hours” don’t apply to every ambitious business. Your operations are unique, and your IT support should be too. That’s why we’ve designed a flexible ecosystem of support options and valuable add-ons, ensuring your technology is always on, whether you’re a 9-to-5 enterprise or a round-the-clock innovator.
We’re here to keep you up and running, no matter your schedule, minimizing downtime and maximizing your team’s productivity. Choose the level of peace of mind that perfectly aligns with your operational rhythm.
Beyond the Basics: Elevate Your Support Coverage
Our commitment to your uptime is reflected in our tiered support levels, designed to scale with your business demands:
Level 1: Standard Support:
Your Everyday Reliability
Included with all our Bronze, Silver, Gold, and Platinum support packages, Level 1 offers robust coverage from 8 am to 6 pm, Monday to Friday (excluding Bank Holidays). This foundational support is ideal for most businesses, providing dependable assistance during peak working hours. It’s the dependable backbone for your daily operations.
Level 2: Extended Weekday & Saturday Support
For Longer Days & Weekends
When your business hours extend beyond the traditional, Level 2 steps in. Gain access to expert assistance from 8 am to 8 pm, Monday to Saturday (excluding Bank Holidays). Perfect for companies with extended opening hours or those seeking weekend peace of mind, this upgrade adds just 30% to your regular support pricing, offering a vital safety net for busier schedules and increased flexibility.
Level 3: Full 365-Day Support
Uninterrupted Productivity, Always
When your business never stops, neither do we. Our Level 3 support offers 8 am to 8 pm coverage, seven days a week, including weekends and Bank Holidays. This all-in, always-there service is a 60% add-on, representing a small investment for uninterrupted productivity in mission-critical environments.
Beyond the Office: Comprehensive Care & Emergency Readiness
Our commitment to your productivity extends beyond your office walls, and we’re here to minimize disruption when unexpected issues arise.
At Chipfixers, our ultimate goal is to keep your business moving forward, no matter the challenge. If you’re unsure which level of support is the best fit for your unique needs, don’t hesitate to reach out. We’re always happy to chat and help you find the ideal solution.
Home PC Support: Seamless Connectivity, Wherever You Are
We know that work often extends to the home, or that personal tech simply needs to function flawlessly. As a thank you to our clients, if you have support on your office PC with us, we happily extend our support services to your home PCs and networks at no extra charge. Your home setup will be covered during the same support hours as your business plan, ensuring you stay connected and productive, no matter your location.
Loan Equipment in Emergencies: Stay Operational, No Matter What
Hardware failures can strike unexpectedly, but they don’t have to bring your business to a halt. If you experience a hardware failure and have ordered replacement equipment through us, clients with Gold or Platinum support will receive loan PCs completely free of charge while you await your new hardware. This vital service ensures minimal disruption, allowing you to continue running your business smoothly even during the most stressful moments. We’ll get you back on track without missing a beat.